SERVPRO of San Diego East Employee Photos

Warren Conner

Owner 

As CEO, Warren brings a wealth of experience and leadership to the production of mitigation work, reconstruction, and contents management, with a specialized focus on handling large loss projects. A standout accomplishment in Warren's career was successfully overseeing the mitigation and reconstruction of a commercial building after a $1.2 million water loss. Remarkably, this project was completed in just six weeks, including the complex task of moving contents and coordinating multiple teams.

Prior to entering the field of restoration and reconstruction, Warren proudly served as a Navy Seal for 20 years, bringing the discipline, precision, and leadership skills gained from years of military service into SERVPRO San Diego East/Mid-City.  These same skills are applied to overseeing the Safety team at their church, ensuring a secure environment for the community.

Warren has been married since 2001 and values family, integrity, and excellence both in their personal and professional life.

Jamie Conner

CEO

With a passion for fostering strong employee relationships, Jamie brings a unique blend of expertise in marketing strategies and accounting to help businesses grow and thrive. Jamie believes that a happy, engaged workforce is key to any successful company and works diligently to ensure productive and positive workplace dynamics.

In addition to a deep understanding of business operations, Jamie is known for developing creative marketing approaches that align with each client's unique goals, while maintaining a sharp eye on the financial aspects to ensure sustainable growth.

Outside of work, Jamie enjoys spending time with their children, tending to a backyard flock of chickens, and scuba diving, which fuels their sense of adventure and love for nature.

Dennis Songer

Reconstruction Manager

Since 1978, Dennis has enjoyed being in the Restoration and Construction Industries. Fire & water damage, mold remediation, large loss emergency mitigation management, infectious controls, ground up reconstruction, T.I. are some of his specialties. Dennis is also known for the ability to work very efficient with in insurance company guidelines and expectation to produce extremely happy customers. He also has written classes and taught many leaders in the industry. He has serviced San Diego County for most of his career. His reputation is Impeccable and many insurance adjusters, agents, property managers, engineers not to mention other experts in the industry have relied on him for many years. His ability to respond promptly, evaluate damages, provide estimates and proposals efficiently while managing the chaos that can come during large emergency services losses has been his calling card for many years. He is also known for his Integrity and strong Faith.

Anna Dubnow

Job File Coordinator

Anna has been working in office administration for many years. She also has experience in writing and has even published a book, Guardian of Salus. She enjoys writing, painting, and hiking. She is very involved in her church where she is a part of the creative technology team. In addition, she serves as a leader in many areas of the church. She hopes to someday use her administrative and creative skills overseas working in ministry. In the restoration space Anna is certified/trained in WRT, OSHA, and Xactimate. 

Bernadette Haugum

Marketing Coordinator/Large Loss Account Manager

With many years of experience in the construction and plumbing fields. Bernadette has built a solid reputation in the industry, combining her expertise in marketing, account management, and large loss coordination. Her background in the field has provided her with a unique ability to manage complex accounts and foster long-term relationships with clients, making her an invaluable asset to the team.

Known for her huge heart and dedication to helping others, Bernadette is deeply committed to supporting families , both professionally and personally. As a proud mother of three adult children, two sons-in law, and a daughter-in-law, she recently celebrated the joy of becoming a grandmother three times in 2023, with one more grandchild due in 2025.

Outside of work, Bernadette enjoys and active lifestyle, often hiking, playing sports, or watching classic old westerns. She is also deeply involved in her local church, where she serves as the Volunteer Coordinator, overseeing all volunteers and making a meaningful impact in her community.

Kristine Thorsnes

MARKETING MANAGER

Kristine Thorsnes brings over 20 years of experience in the sales and marketing sector, with a background spanning IT and entrepreneurship in the construction industry. Her diverse skill set allows her to bridge the gap between technology and business, offering valuable insights for growth and strategy. Beyond her professional accomplishments, Kristine’s deep commitment to her faith is at the core of her life. She is passionate about giving back to the community and has served on various boards at the city and county levels. When she’s not volunteering or working, Kristine enjoys gardening and cherishing quality time with her husband of 22 years and their children. Her balance of professional drive and community involvement makes her a well-rounded and inspiring individual.

Seth Lopez

CONSTRUCTION ESTIMATOR

Seth is a skilled construction estimator with 2 years of experience in construction restoration. He has developed a strong understanding of project cost estimation, materials, and budgeting within the restoration sector. His work is driven by a keen eye for detail and a commitment to delivering high-quality results.

Outside of work, Seth is passionate about all things outdoors, including fishing, golfing, and snowboarding. He enjoys spending quality with his wife and family, and he is also actively involved in serving at his local kids' church, helping to make a positive impact on the younger generation.

In addition to his expertise in construction. Seth holds certifications in IICRC and is forklift certified, further enhancing his skills and commitment to safety and professionalism in his field.

Isaac Shaw

RESTORATION SUPERVISOR

Isaac is a dedicated technician from Texas who comes with a robust background in construction and a wealth of technical certifications, including OSHA 10, FRT, ASD, and WRT. Known for his strong leadership qualities, he excels in team environments and is a reliable figure in managing projects effectively. His skills and certifications make him an asset in both technical and safety-oriented roles.

Outside of work, he enjoys playing sports and spending quality time with friends. His passion for service extends to his church, where he actively participates and gives back to the community. Additionally, he holds a pilot's license, which adds another layer of skill to his versatile profile. In 2024, he took a major step in his personal life by getting engaged to his fiancée, Ashley, marking an exciting chapter ahead.

Christopher Colon

MITIGATION ESTIMATOR

Christopher originally joined us as a local employee in our mitigation department, specializing in fire, water, and mold remediation. He is now working remotely from South Africa, where he continues to serve as the estimator while also dedicating time to ministry work with his family. Christopher's passion for delivering compassionate, excellence -driven service to customers remains unchanged, even from afar.

Outside of work, he enjoys surfing, sports, and quality time with his wife and children. His commitment to serving the community and bringing others together to make a positive impact continues to be a driving force in his life, both personally and professionally.

Claire Weber

ACCOUNTS RECEIVABLES SPECIALIST

Claire is an exceptional Accounts receivable specialist, known for her sharp skills with numbers and her ability to build lasting relationships with customers. With a keen eye for detail and a passion for ensuring accurate financial records, she has developed a reputation for handling accounts with precision while maintaining strong communication with clients. Her approach to customer relationships ensures smooth transactions and fosters trust and loyalty, making her a key player in the financial success of the company.

Born in Colorado and raised in Illinois, Claire went on to attend college in Virginia before settling in the mountains. She's married to the love of her life, a helicopter pilot, and together they enjoy the beauty of the outdoors and the peaceful lifestyle that the mountains offer! 

Michael Elias

CONSTRUCTION ESTIMATOR

Michael is an experienced estimator with over 6 years experience in the industry, specializing in water damage, mold remediation, and subrogation. He holds certifications in water and mold remediation, Subrogation 1-2, Mold inspection, OSHA 10, demonstrating his dedication to maintaining the highest standards of safety and expertise in his field.

Outside of work, he enjoys spending quality time with his wife and family, playing soccer, and relaxing at the beach. His passion for both his profession and his personal life ensures that he brings a well-rounded perspective to everything he does. He and his beautiful wife had a gorgeous baby boy at the end of 2024.

Sara Quezada

OFFICE MANAGER

Sara began her career as an Accounts Receivable Manager, where she quickly became known for her expertise in reconciling accounts and preparing detailed financial reports. Her sharp attention to detail and passion for numbers made her a natural fit for managing finances, and this skill laid a strong foundation for her transition into the role of Office Manager. In her current position, Sara combines her organizational skills with her financial expertise to ensure smooth operations and efficient workflows within the office.

Outside of work, Sara is a proud mother of three and happily married to her high school sweetheart. She treasures her days off, spending time with her family and creating lasting memories. A true giver at heart, Sara takes great pride in volunteering her time, especially in the kitchen at the VFW, where she cooks for veterans. Cooking for others is her language of love, and it's a way for her to show care and appreciation for those she serves.

Matthew Brock

PRODUCTION MANAGER

With a career that began in property management. Matt had the unique opportunity to observe and work alongside mitigation teams, sparking a passion to join the restoration industry. This hands-on exposure to the challenges and rewards of mitigation work led to a transition into a dedicated production management role. After honing skills in property management, Matt was hired as a Production Manager, where he further developed expertise in managing restoration projects, overseeing teams and ensuring operations are smooth.

Today, Matt serves as a Production Manager at SERVPRO San Diego East/Mid-city, where he combines his knowledge of the industry with a commitment to delivering high-quality mitigation services. Matt's certifications are Water restoration Technician (WRT), Applied Structural Drying (ASD) and manage complex restoration projects from start to finish.

In addition to his professional accomplishments, Matt has a rich personal history, including a year long adventure in South America. During this time, he met his wife, hiked the iconic Machu Picchu and achieved his Advanced Scuba Diving certification, experiences that broadened his worldview and deepened his appreciation for adventure and perseverance. 

Nolan Matsuda

MITIGATION TECHNICIAN

Nolan is a dedicated Mitigation Technician with nearly one year of experience in the field, known for his big heart and strong willingness to help. He is highly attentive and always ready to assist others. His commitment to service and quality makes him a valuable asset to the team.

Outside of work, Nolan enjoys spending time outdoors, with a particular passion for golf. On weekends, you can often find him on the golf course. He is also deeply committed to serving his community, consistently volunteering at his church to make a positive impact. 

Lenny Butters

CONTENTS MANAGER

With over 40 years of experience in the restoration and claims management industry, Lenny has developed unparalleled expertise in managing contents and ensuring the highest standards of care for both customers and heir belongings. From overseeing complex restoration projects to providing exceptional service during challenging times, Lenny brings a wealth of knowledge and compassion to every situation.

Holding certifications in IICRC CPT (Contents Processing Technician), OSHA 30, Subrogation, and Lead Renovator. Lenny is well-equipped to handle a wide range of responsibilities with professionalism and precision. His deep understanding of contents management, coupled with a commitment to safety and industry, best practices, ensure that clients receive optimal service and peace of mind. 

When not managing contents, Lenny is a master of dad jokes- always ready with a pun or witty one-liner to bring a smile to those around them. Above all, he takes great pride in being a dedicated husband and father, with a heart full of love for his family. Compassionate, reliable, and always ready to make you laugh. Lenny is a true asset to any team and a joy to work with.

Pete Michel

CONTENTS TECHNICIAN

Pete is a seasoned professional with 14 years of experience in the insurance industry, including 2 years specializing in claims. Over the years, he has honed his skills in claims management, risk assessment and customer service.

In his spare time, Pete has a deep passion for classic cars. He is currently restoring a 1967 Chevy Impala, blending his love for for vintage vehicles with hands-on mechanical work.

Additionally, Pete holds a forklift certification, showcasing his commitment to safety and operational effiency.

Michaela (Sissy) Butters

CONTENTS TECHNICIAN

With 1 year of experience in the content tech industry, Michaela has developed a strong foundation in managing digital content and optimizing user experience. Specializing in content management systems, SEO strategies, and digital media production Michaela brings a creative detail-oriented approach to every project.

In addition to their technical skills, Michaela is also a self-taught hairdresser with a passion for hairstyling. Through dedication and hands-on learning, Michaela has honed their craft, providing personalized and professional hair services. This unique blend of technical expertise and creative artistry enables them to bring an innovative perspective to both content-driven work and hairstyling projects.

Michaela thrives in environments that encourage creativity, problem-solving, and continuous learning. With an adaptable skill set, they are eager to continue growing both in the tech world and the beauty industry, always looking for new ways to combine technology and artistry.

Brian Butters

CONTENTS TECHNICIAN

Brian is a dedicated contents technician with 3 years in the field. He has developed strong skills in handling, organizing, and restoring personal property, ensuring that each project is completed with care and precision.

Outside of his professional life, Brian is a self-taught guitar player, showcasing his passion for demonstrating his competitive spirit and love for teamwork. 

In addition to his expertise in contents restoration, Brian holds a forklift certification, further highlighting his commitment to safety and efficiency in his work.

Erica Lopez

CREW CHIEF

With 10 years of experience in the restoration and construction industry. Erica has developed a strong reputation as a reliable and highly skilled crew chief. Known for her leadership , she excels in managing restoration projects with precision and efficiency, always ensuring that work is completed to the highest standards. Her ability to oversee and coordinate teams in challenging situations has made her invaluable.

Her keen eye for detail ensures that every job, from start to finish, is executed flawlessly. Whether managing water damage restoration or overseeing emergency mitigation. 

Outside of work, Erica enjoys spending time with her son, cherishing moments of family bonding and fun. She is also also an avid crafter and painter , with a passion for creating beautiful, handmade pieces. Her artistic eye and creativity not only enhance her crafting projects but also contribute to her exceptional attention to detail in her professional role.

Joshua Sanchez

MITIGATION TECHNICIAN

Joshua is a dedicated and hardworking Mitigation Technician with extensive experience in remodeling and demolition, specializing in disaster response and damage restoration. Skilled in assessing property damage, executing timely repairs, and ensuring the safe and efficient removal of damaged materials. Known for a strong attention to detail, exceptional problem-solving abilities, and a commitment to quality workmanship.

Outside of work, he is passionate about playing soccer and thrives in team environments and enjoys maintaining an active lifestyle. Actively involved in community service through volunteering at a local church, where he helps connect new members and fosters a welcoming environment. Bringing a strong work ethic, a collaborative mindset, and a genuine desire to make a positive impact both professionally and personally.